CRMCRM stands for Customer Relationship Management. It’s a business strategy and set of tools that help companies manage and improve their relationships with customers. The goal is to understand customers better, provide personalized service, and boost customer satisfaction and loyalty. stands for Customer Relationship Management. It’s a business strategy and set of toolsIn a digital context, tools are software applications or online resources that help users perform specific tasks or achieve particular goals. They include productivity, creative, communication, and specialized software designed to streamline operations and enhance efficiency in various areas of work and life. that help companies manage and improve their relationships with customers. The goal is to understand customers better, provide personalized service, and boost customer satisfaction and loyalty.